For Ukrainians living in the Valencia region (Comunidad Valenciana) and surrounding provinces, there is an official separate unit SE "Dokument"«. The center is conveniently located inside a shopping mall. New Center, which allows you to comfortably wait for services.
Services of the Document Center in Valencia
The office provides a full range of administrative services for Ukrainian citizens abroad:
- Passport application (biometrics: first receipt or replacement).
- Issuance of ID card (for the first time since the age of 14 or instead of the old passport-booklet).
- Receiving two documents at the same time (ID card + passport).
- Issuance of a certificate of good conduct (electronic or paper statement).
- Driver's license exchange (subject to technical feasibility and plastic forms).
How to get to the reception: live queue and recording
A feature of the office in Valencia is its flexibility in receiving visitors:
- Previous entry: You can book a ticket through the electronic queue on the official website.
- Live queue: Submission of applications is possible without an appointment, but the number of free coupons during the day is limited.
Advice: If you are coming from another city (for example, from Alicante or Castellón), it is better to have a confirmed appointment or arrive before the shopping center opens.
Important information about deadlines
According to the legislation, when processing documents through foreign branches of the State Enterprise "Dokument", the production and delivery time may be up to 3 months. The document's readiness status can be checked via the official chatbot or online service.
How to find an office in the Nuevo Centro shopping center?
The center is located on the territory of a shopping complex, which simplifies parking and access issues:
- Underground: Station Turia (Line 1 and 2) is located directly at the entrance to the shopping center.
- Bus: A large number of routes stop at the bus stop Av. de Pius XII.
- Car: You can use the paid underground parking of the shopping center.